Contact
For order questions, shipping inquiries, damaged or missing packages, refunds in eligible cases, and general support, email us at the address below. Please include your order number in the subject line whenever possible — it speeds up our response significantly.
RESPONSE TIME
Within 1–2 business days (Monday–Friday, excluding U.S. federal holidays)
Before You Email
You may find a faster answer in one of the pages below:
What We Cannot Help With
All products sold on this site are strictly for in vitro laboratory and scientific research purposes. We cannot provide:
- Medical, pharmaceutical, dosing, reconstitution, or use guidance of any kind
- Certificates of analysis, sterility testing, or quality assurance documentation beyond what is published on our site
- Returns, exchanges, or refunds outside the limited circumstances described in our Shipping & Returns policy