Shipping Policy
Processing, carriers, tracking, destinations, packaging, and how shipment issues are handled.
Processing Time
Orders are processed and shipped the next business day after placement. Orders placed on weekends or federal holidays will ship the following business day.
Shipping Methods
We ship via USPS Priority Mail or UPS. Shipping rates are calculated at checkout based on package weight, dimensions, and destination.
Tracking
A tracking number is emailed to the address on file once your shipment has been dispatched. Please allow up to 24 hours for tracking information to update with the carrier.
Shipping Destinations
We ship to all 50 United States, Washington D.C., and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands). We do not ship internationally.
Packaging
All orders are shipped in plain, discreet packaging with no external labeling indicating the contents of the package.
Carrier-Confirmed Lost Shipments
If the carrier confirms that your shipment is lost in transit, contact us with your order number and tracking information. A qualifying carrier-confirmed lost shipment is eligible for replacement at no additional charge.
Delivered but Not Received
A package marked delivered by the carrier is not automatically considered lost. If tracking shows delivered but you cannot locate the package, contact us promptly. Peak Peptides will review the tracking and available carrier information and determine the appropriate resolution based on the circumstances.
Damaged Shipments
If your order arrives damaged, contact support@peakpeptidesco.com within 7 calendar days of delivery. Include your order number and clear photographs of the damaged product and shipping packaging. Qualifying claims may be resolved by replacement in accordance with our Refund & Returns Policy.
Order Verification
Peak Peptides reserves the right to verify an order before shipment. This may include confirming billing or shipping information, contacting the customer by email or phone, or requesting additional information reasonably necessary to verify the transaction. Orders that cannot be verified may be cancelled and refunded before shipment.
Handling and Storage During Transit
Products are packaged to maintain integrity during normal domestic transit. Lyophilized (freeze-dried) products are stable at ambient temperatures for the duration of standard domestic shipping and do not require cold-chain transport. Upon receipt, store products according to the storage conditions listed on the applicable product label or documentation.
Regulatory Notice
All products sold by Peak Peptides are intended strictly for laboratory research use only. They are not intended for human consumption, veterinary use, food use, cosmetic use, or any in vivo application in humans or animals.
By placing an order, the purchaser confirms that they understand the intended use of these products and accept responsibility for ensuring compliance with all applicable federal, state, and local regulations regarding the purchase, possession, handling, and use of research compounds in their jurisdiction.
Products are shipped in compliance with applicable DOT and USPS/UPS hazardous materials regulations. Research peptides and compounds shipped by Peak Peptides are classified as non-regulated materials under 49 CFR and do not require hazardous materials packaging, labeling, or documentation for domestic ground and air transport. Peak Peptides will only offer products for shipment under this policy that meet this non-regulated shipping classification.
Related Policies
Cancellations, replacements and shipped-order refund rules are governed by our Refund & Returns Policy. Payment disputes and chargebacks are addressed in our Chargeback & Refund Policy.