Refund & Returns Policy
Clear rules for cancellations, shipped orders, damaged or incorrect products, and qualifying shipment issues.
All Sales Final After Shipment
Once an order has been shipped, all sales are final. We do not accept returns or exchanges and do not issue refunds for shipped orders. Research products that have left our control cannot be restocked or resold.
Cancellation Before Shipment
An order may be cancelled for a full refund if the cancellation request is received before the order has been fulfilled or shipped. Contact support@peakpeptidesco.com as soon as possible. Once tracking has been generated and the shipment has been dispatched, the order is no longer eligible for cancellation.
Damaged Products
If an order arrives damaged, contact us within 7 calendar days of delivery. Include your order number and clear photographs of the product and shipping packaging. After review of a qualifying claim, Peak Peptides may provide a replacement at no additional charge.
Incorrect or Missing Items
If your shipment contains an incorrect item or is missing an item, notify us within 7 calendar days of delivery with your order number and photographs of the package and items received. We will review the claim and, when verified, correct the order.
Documented Product-Quality Issues
If you believe there is a product-quality issue, contact us within 7 calendar days of delivery and provide your order number, photographs, lot or batch information when available, and a description of the issue. Peak Peptides will review the information and determine whether a replacement is appropriate.
Lost Shipments
If a carrier confirms that a shipment is lost in transit, contact us with your order number and tracking information. A qualifying carrier-confirmed lost shipment is eligible for replacement.
Delivered but Not Received
A shipment marked delivered by the carrier is not automatically considered lost. If tracking shows delivered but you cannot locate the package, contact us promptly. We will review the tracking and available carrier information and determine the appropriate resolution based on the circumstances.
Return Restrictions
Do not mail products back to Peak Peptides unless specifically instructed by our support team. Unauthorized returns will not be accepted or refunded.
Payment Disputes
Please contact Peak Peptides before initiating a dispute or chargeback so we have an opportunity to review and resolve the issue. Additional information is available in our Chargeback & Refund Policy.
Related Policies
For processing times, carriers, tracking, destinations and transit information, see our Shipping Policy.